Payment & Cancellation Policy

Payments

Project fees and payment stages are set out in your written proposal. Payments can be made online by card through Stripe, or by another method agreed with us (for example, e-transfer). Prices are shown in Canadian dollars unless stated otherwise.

3D design review access

When a project includes 3D review (360° tours and the interactive 3D model), the amount required to unlock it is shown in your client portal. Access opens automatically once a card payment is confirmed by Stripe, or once our team records a payment received another way. Reaching a payment confirmation page alone does not unlock access; we confirm every payment with Stripe first.

Design Style Assessment

Assessment access is either purchased online or provided with a private invitation code. One access covers one assessment linked to one project. Access opens only after Stripe confirms your payment. If a purchase is refunded, access to an unfinished assessment ends; a completed Design Taste Profile stays saved to your project.

Fee estimates

The online estimator shows an indicative range only. It isn't a quotation or a binding price; your fee is confirmed in a written proposal.

Refunds

See our Refund Policy for when payments can be refunded and how to ask.

Consultations

Paid consultations can be moved to a new time free of charge with at least 48 hours' notice. Cancelling with at least 48 hours' notice and within 15 days of payment gives a 75% refund. Later cancellations aren't refundable. See the Refund Policy.